Why does VilaNet say connected when the internet does not work?

The Connected label and working internet traffic are separate checks. Preserve the failure, disconnect once, confirm normal internet access, then reconnect with Auto Select.

1. While VilaNet shows Connected, note the selected server and load two familiar HTTPS websites.
2. Record the first visible browser or app error.
3. Disconnect VilaNet.
4. Load the same websites again.
5. If they work while disconnected, open Server Nodes and choose Auto Select.
6. Reconnect once and repeat the same website checks.
7. If traffic still fails, collect diagnostics before changing routing or domain rules.

Success check

VilaNet remains Connected and the same ordinary websites load. Follow Confirm VilaVPN is working for the complete verification.

Match the result to the next step

• The websites also fail while disconnected: restore ordinary network access before testing VilaNet again.
• Auto Select fixes the issue: keep automatic selection unless you need a particular location.
• Only one website or app fails: record its exact message and whether it works while disconnected; do not assume the whole connection is down.
• All traffic still fails only while connected: leave VilaNet disconnected and contact support with redacted diagnostics.

Screenshot needed: capture the real connected state alongside a sanitized failed traffic check, followed by a successful traffic check after recovery. Do not treat a UI-only screenshot as proof of a working tunnel.