How do I install and connect VilaNet on Apple TV?

Install the official VilaNet app from the App Store on Apple TV, sign in with your VilaVPN account, choose a server and approve Apple's VPN permission when you connect for the first time.

VilaNet for Apple TV is a native tvOS app with Home, Servers and Settings sections. These instructions apply to version 1.2.8 (build 2) on tvOS 17 or later. Store visibility, Siri Remote focus order and the final VPN connection still require verification on a physical Apple TV before this page is published.

Before you begin

You need:

• an Apple TV running tvOS 17 or later;
• an internet connection;
• an active VilaVPN subscription; and
• the email address and password for your VilaVPN account.

Never enter your VilaVPN password into an unofficial app or a website opened from an unexpected message.

1. Download VilaNet

1. From the Apple TV Home Screen, open App Store.
2. Select Search, then search for VilaNet.
3. Open the official VilaNet listing and confirm that its name and branding match VilaVPN.
4. Select Get or the download icon.
5. Wait for installation to finish, then select Open.

The Apple TV App Store is the canonical installation source. If you cannot find VilaNet, first update tvOS under Settings > System > Software Updates and search again. Do not sideload a copy obtained from an unknown source.

2. Sign in

When the login screen opens, the initial focus should be on the email field. Use the Siri Remote to move focus and select controls.

1. Enter your VilaVPN account email address in E-mail.
2. Enter your account password in Password.
3. Review the linked EULA and Privacy Policy.
4. Select the agreement checkbox if it is not already selected.
5. Select Login.

Sign-in success check

The app opens its main interface and you can move between Home, Servers and Settings. If VilaNet reports that the package is expired or inactive, renew the subscription before trying to connect.

3. Choose a server and connect

1. Open Servers.
2. Move through the server list with the Siri Remote.
3. Select the server you want to use.
4. VilaNet returns to the connection flow and starts connecting to the selected server automatically.
5. The first time you connect, tvOS displays a system request to add a VPN configuration. Review it and select Allow.
6. Wait for Home to show the connected state.

Selecting a server initiates the connection; you do not need to paste a subscription URL into VilaNet.

Confirm that it worked

A successful first connection has all of these signs:

• Home shows VilaNet as connected;
• the selected server is shown in the app; and
• Apple TV continues to load content over the network.

Do not treat a simulator screenshot as proof of a working VPN tunnel. The final connected screenshot and this success check must be verified on physical hardware.

Disconnect or change server

• To disconnect, return to Home and select the connection control.
• To change server, open Servers and select another server. VilaNet begins connecting to the newly selected server.
• Use Settings for the app's available preferences and support information.

If you cannot install, sign in or connect

• The app is missing from search: confirm that tvOS is version 17 or later and that the Apple ID's App Store region can access VilaNet.
• Remote focus appears stuck: press Menu/Back once, return to the screen and move focus again. Do not repeatedly submit the login form.
• Login fails: re-enter the full email address and password, confirm the subscription is active and preserve the exact error message.
• The VPN permission was denied: reconnect and approve the tvOS system VPN request. VilaNet cannot establish the tunnel without this permission.
• It connects but content does not load: disconnect, select a different server and connect again. Then continue to Connected but no internet.
• It still cannot connect: continue to Cannot connect.

When contacting support, include the Apple TV model, tvOS version, VilaNet version and the exact error text. Never send your password.