# How do I install VilaNet and sign in?

Download VilaNet from the official VilaVPN download page or your platform's approved store, then log in with your VilaVPN account. Do not install copies sent through untrusted messages or unofficial download sites.

The current English app labels verified from the shared VilaNet interface are
**E-mail**, **Password** and **Login**. Store links and system prompts must still
be verified on each platform before publication.

1. Open the official VilaVPN downloads page.
2. Choose your device and install the official VilaNet app.
3. Open VilaNet.
4. Review the linked EULA and Privacy Policy.
5. If the agreement checkbox is not already selected, select it to open the
   minimal-data consent message.
6. Review the consent message. Select **Allow** if you agree and want to
   continue using the service.
7. Enter the account email address under **E-mail**.
8. Enter the account password under **Password**.
9. Select **Login**.

The operating system normally asks for VPN permission when you make the first
connection, not merely when you log in. Review that system prompt when it
appears and allow VilaNet to create the VPN configuration.

## Success check

VilaNet accepts the login and opens either the main screen or the appropriate
purchase or renewal flow. An expired or inactive package must be renewed before
it can connect. You should not see a request to paste a raw subscription URL
into the official app.

## If sign-in fails

- Confirm the email address is complete and has no extra spaces.
- Confirm the account can sign in on the VilaVPN website.
- Check that the subscription is active.
- If the app says it cannot reach the server, change the device's network state
  once—for example, toggle airplane mode or change between Wi-Fi and mobile
  data—then try **Login** again.
- Preserve the exact error message before reinstalling. Do not send your
  password.
- Continue to [Cannot sign in](/en/troubleshooting/cannot-sign-in/).

## Next step

Continue to [Make your first connection](/en/start-here/first-connection/).